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FAQ

Below are our frequent asked questions.

General Questions

Yes. Our approach to selling computers is a little different than other places in the area. First, we don’t stock computers at the shop. Ever been to a computer repair shop where they told you “Your machine isn't worth fixing… however I have this brand new XYZ machine over here for just $599" ? Our experience tells us that sometimes customers feel like those places are just trying to sell them something. Other places that repair and sell computers hire repair technicians at minimum wage and pay them a sales commission. Well if you were hired to repair computers but received more money in your pocket for selling them, what would you do? We will special order anything you’d like, PC or Mac, Laptop or Desktop. We want the focus of your experience with us to be on your best interests, not on whether or not we need to sell inventory that’s been sitting in the shop too long.

Yes we do. just give us an idea of what you want and we can work with you to build you the computer that you want.

We can preform basic software troubleshooting with Mac computers. But legally only Apple can fully repair your Mac computer under the Apple repair policy.

Yes. We can help connect these devices to your computer and help with some basic software issues, but if the issue consists of deep software or hardware repair, the manufacturers of the devices require you to send it back to them for repair.

We can only look at basic software issues, such as iTunes, or your IOS issues. We can not guarantee we can fix every issue with the IOS operating system.

Apple requires you to take your device to an Apple store or send your device to them.

This depends on how many active service jobs we are currently working on. Computers are fixed in the order they are given to us. Typically we have a computer fixed within 1-2 days. Sometimes further repair is needed for badly infected computers, hardware issues, or when we have to order parts for your computer. We will keep you informed as we progress with the computer repair.

This depends on the computers damage. Most of the time repairing the computer is worth the time and money. But we do see cases where a computer is too old to function with new standards, parts are hard to find or very expensive, or the computer is so badly damaged that the repair costs would be around the same price as purchasing a new computer. We will let you know if your computer is worth fixing or replacing after we diagnose the issue.

Online Remote Computer Repair Service Questions

Online computer support, also known as, “remote” or “virtual” computer support is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from a remote location.
The benefits of online computer support include:

  • Fast: Receive help instantly without having to wait for a tech to arrive.
  • Convenient: No need to take the bulky computer to a shop or wait for an expensive in-home visit.
  • Affordable: Our costs are much lower than sending a tech to you…. this lets us charge much more affordable prices for the same high quality service as you would receive from an onsite technician

We use a wonderful program called Team Viewer for our remote sessions.

Teamvewer uses full encryption techniques. Teamviewer's encryption is based on 2048bit RSA private/public key exchange and 256 Bit AES session encoding. This uses the same security level as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees that the data channel is completely encoded from client to client and that any routers or servers in between (including our routers) are unable to read or analyze the data stream. Security and privacy have always been a top priority during Teamviewer's development.

The troubleshooting of your system is performed by one of our industry certified technical experts. When you call us to request service, you will speak to one of our technically trained customer service representatives who will find out details of your problem and delegate it to one of our expert technicians.

No, the Teamviewer connection to your system must be initiated by you the customer. Teamviewer generates a unique username and password for each remote session. For someone to access your computer, they will need to know both the username and password . At anytime, the customer can close the connection.

There are times when an online remote session will not be adequate to remedy a particular problem. In those cases we will schedule an onsite technician to be physically sent to your location, or have your drop off your computer to our location.

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